Following on from a 7 hour outage only a few days ago, Facebook and Instagram have suffered further red faces when many thousands of people in the UK having issues being able to log on to the platforms after a second successive outage, according to Metro Newspaper.
According to Downdetector, the reliable outage tracking website, there have been reports from all over the UK complaining that they were, once again, unable to connect to the platforms.
How Many Were Affected By Facebook And Instagrams 2nd Outage?
Whilst the Facebook outage was not affecting every user, there were an approximate total of 2,000 users who were unable to access the site as at 8pm Friday.
However, the 2,000 affected users who were unable to access Facebook were heavily overshadowed by Instagram’s outage. On the second of the main platforms owned by Facebook, there were in excess of 32,000 people having access issues at 7pm. However, there was some good news.
Whilst the main platforms were affected, Facebook Messenger had only limited connectivity issues, with a smaller number 0f around 800 making a complaint. So, what specific outages were reported?
Facebook messenger did not appear to be as widely affected, with around 800 people reporting outages for the app.
How The Outage Affected Users
So, with the reported access issues, how exactly were Facebook and Instagram users affected? In terms of numbers:
the Instagram App had been a problem for 60% of those who reported problemsFacebook messenger did not appear to be as widely affected, with around 800 people reporting outages for the app.
- Out of people reporting issues, 60% said there was an issue with the Instagram app,
- A much lower percentage 23% reported a connection problem with the server, and
- An even lower figure of 17% found issues when they tried to refresh their feeds.
- The Facebook App meanwhile, reported 44% complaining of not being able to use it.
- A similar percentage of 44% found issues accessing the FB website, and lastly
- The servers reportedly had 12% of complaints saying that they had stopped working.
How Have Facebook Responded?
“We’re aware that some people are having trouble accessing our apps and products…We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience.”
Instagram responded similarly:
“We know some of you may be having some issues using Instagram right now…We’re so sorry and are working as quickly as possible to fix.”
A Much Smaller Problem The Second Time..
Whilst Friday’s outage affected thousands of users, the latest setback was far less extensive that the issues on Monday gone.
The outage on Monday which affected both of today’s platforms, plus WhatsApp, caused trouble for billions of users, a far lower number. The issue on Monday was reportedly due to errors in routine maintenance, and was not due to cybercriminal activity. So, the question has to be:
If Today’s outage was also due to routine maintenance, why has the process not been tightened?
It seems remote that a company such as Facebook could have insufficient processes to avoid problems by routine maintenance. However, that is the reason that is being given.
If, indeed, it was such an limited reason for the outages, then questions will need to be asked as to how the operations are handled.
- Are new contractors being used who are either unfamiliar with, or cutting corners with processes?
- Are data breaches, and the security of the site unaffected by these weaknesses in process? And,
- What steps will Facebook take in future to prevent a third outage?